Q. How do I sign up to receive my statement electronically?

A. It’s easy. From the login page, select “Click here to enroll.” At the Authentication page, enter the Account Name, and Billing ID from your last mailed statement and follow the prompts.

Q. Will my statement be e-mailed to me?

A. No. For security purposes your statement can only be accessed through our secure web portal. You will be notified via e-mail with a link to the login page whenever a new statement is available.

Q. What if I don't receive the notification e-mail?

A. Following enrollment for eBill you will receive a confirmation e-mail. Should you not receive the confirmation e-mail, first check your spam folder and adjust spam settings to allow these e-mails. Next, login to eBill and select "User Options" to verify your e-mail address is correct. Finally, eBill access is not limited to an e-mail notification. You may login at any time to access current or past statements.

Q. What will my eBill look like?

A. eBill statements are identical to mailed statements.

Q. When will I see my first eBill?

A. Following enrollment any current invoice is available online immediately. Going forward you will have access to a 24 month invoice history.

Q. How do I view my eBill?

A. Adobe Reader is required to view your eBill. If you don't have Adobe Reader simply click on the Get Adobe Reader icon and select the appropriate version to download and install.

Q. Will my mailed statement stop automatically?

A. Yes, by default your printed and mailed statement will stop when you elect to receive your statement electronically.

Q. Can I go back to a mailed statement?

A. Yes. Should you need to revert to a printed and mailed statement, go to "User Options" and check the paper statement option. Your statement will then be mailed to you beginning with your next billing cycle.

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