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Frequently Asked Questions

Which Routes Operate In My Community?
The Votran service area maps and schedules are divided into three areas: Greater Daytona Beach, Southeast Volusia, and West Volusia. Click on the map or schedule in your area to learn more.

How Can I Get A Schedule?
Schedules and maps are available at all sales outlets, local libraries, city halls, county administration buildings, and on all fixed route buses. You can also call Votran and have one mailed to you at no charge. Click here for online version.

Can I suggest a route change or new bus stop?
Any service suggestions are subject to review for inclusion in the County’s budget. You should send the request in writing to:
Votran
C/O Assistant GM of Planning
950 Big Tree Road
South Daytona, Fl 32119

Can Someone Help Me Plan My Trip?
You bet! You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Call Votran during normal business hours and you will be given the help you need to ride with Votran.

How can I advertise my business on the bus?
Contact the company that manages Votran bus advertising, Clear Channel Communications (321) 726-6611

Who is responsible for bus benches in my city?
Within city limits the bus benches are placed with the approval of the city. If the city has benches with advertising, then the city has a contract with the company that supplies the bench. Please contact your city public works department for more information.

What Is The Bus Fare?

Where Can I Buy A Pass Or Ticket?
Votran riders have sales outlets in New Smyrna Beach (Council on Aging in the Brannon Center in addition to the library), South Daytona (Votran office), Daytona Beach (Downtown Transfer Plaza), Ormond Beach Library, Deltona Library, Orange City (Hair-Trek in the Market Place Shopping Center) and Deland (County Administration Building.) All outlets are served by fixed route bus routes.

How Do I Contact Votran?

Telephone numbers
(386) 761-7700 (Daytona Beach)
(386) 424-6800 (Southeast Volusia)
(386) 943-7033 (West Volusia)

How Can I Arrange For Votran “Gold” Paratransit Service?

Gold service phone numbers
Greater Daytona Beach Area Customer service – 322-5100
West Volusia Customer service – 943-7050
Southeast Volusia Customer service – 424-6810

(TDD) For Hearing/Speech Impaired
Daytona Beach Area Customer service 756-7494
West Volusia Customer service 943-7052
Southeast Volusia Customer service 424-6820

What is the Votran Commuter Assistance Program?

Votran’s Commuter Assistance Programs were created to alleviate the stress of the daily grind. They’re good for the environment and save you time and money: Van Pooling, I-4 Express, Park and Ride Lots, Rideshare Matching, and Emergency Ride Home. Learn more at votran.org/cap.htm.

How Do I Do Business With Votran?
There are many opportunities for you to do business with Votran. Visit Volusia County Purchasing at http://vcservices.vcgov.org/bidlistnet1/bids.aspx?sBid=O for any open Votran bids.

How is Votran funded? What are its expenses?
The farebox return or recovery rate varies among transit agencies. Presently, fares account for 16 percent of Votran operating revenues.

Operating costs are:
Local 50 percent
State 14 percent
Federal 14 percent
Revenue 22 percent
**Revenue includes farebox receipts, advertising, and other miscellaneous sources.

90% of Votran expenses fall into four categories:

• Labor and labor related expenses
• Fuel and lubricants
• Insurance (vehicles and facilities)
• Replacement parts (vehicles and facilities)

What has Votran done to improve service?

Since 1998, Votran added the following enhancements for our riders:

• Constructed the Intermodal Transit Facility (ITF) near the Ocean Center.
• Began running Night Service in the Greater Daytona Beach Area.
• Began the Route 24, providing service from Deland to Pierson/Seville Area.
• Added bike racks to all fixed route buses and trolleys.
• Developed the Commuter Assistance Program, including van pools, park and ride lots, and ride share programs.
• Partnered with Lynx and The Florida Department of Transportation (FDOT) to provide the I-4 Express Commuter Bus.
• Began the Route 60 Cross-County Connector service on Saturdays.
• Initiated the major technology improvements, including automatic vehicle locators, automated fare boxes, digital camera security systems, and electronic route information signs at the major transfer centers.
• Introduced www.votran.org so customers could have access to information 24/7.

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