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How to ride

How to use new fare cards
The new Votran fare media is similar to credit card – it is a magnetic swipe card. The passes must be inserted into the card reader on the bus to be verified the first time you use it. On future boardings, passes may be swiped through the card swiper on the top of the farebox. The card reader will quickly scan and verify that the pass is valid.

The clock starts running on all passes the first time you insert them into the card reader. On the back of each pass, the exact date and time of expiration will be printed, so riders know to the minute exactly when their pass expires.

When attempting to use any discounted pass, riders must remember to have proper identification verifying that they are authorized to use that discounted pass.

Identification examples:

• Senior Citizens: I.D. with proof of age: Government I.D. or License, Medicare card (red, white and blue), Passport, etc.
• Disabled: Valid Agency I.D.: Conklin Center, ACT, WORC, Medicare card (red, white and blue), Passport, etc. (Not Medicaid Gold Card)
• Youth: Government I.D. or License, School I.D. (Not College I.D.)

Passes offer unlimited rides for the duration of the pass.
Fares can be paid with cash, tokens or passes.
One-day passes are available on-board all fixed route buses.

Other value passes are available for purchase at the following locations:

Votran office: 950 Big Tree Rd, South Daytona: weekdays, 8 to 4:30
Transfer Plaza: Monday through Saturday, 8 to 5.
Hair Trek-Market Place: Orange City: Tues, Fri, & Sat 9-5, Wed. & Thurs 9-7
Volusia County Tag Office: 123 W. Indiana Ave, Deland, weekdays, 8 to 4:30
Ormond Beach Regional Library: 30 S. Beach St., Ormond Beach, 7 days per week
Deltona Regional Library: 2150 Eustace Ave., Deltona, Monday-Saturday
New Smyrna Beach Library: 1001 S. Dixie Freeway, NSB, Sun., Mon.,Thu., Fri., and Sat.
Volusia County Council on Aging: 105 Riverside Dr. New Smyrna Beach, weekdays, 8 to 4:30
(Monthly Passes only at Council on Aging location)

Information
If you do not have a bus schedule or a route map, give us a call at (386) 761-7700 (Daytona Area), 424-6800 (Southeast Volusia), or 943-7033 (West Volusia) and we’ll help you plan your trip. Be sure to have pencil and paper handy to write down notes. If you need a bus schedule, just ask, they’re free. Bus information lines are open Monday through Sunday, from 6 a.m. to 8 p.m.

Have pass or exact fare ready
Be sure to have your pass or exact change ready. Drivers do not make change. Scan your pass as shown above or pay the correct fare. If you request a reduced fare or plan to use a reduced fare pass, you will be asked to show proof of eligibility by the driver. Please have that documentation with you whenever you ride the bus.

Votran is unable to transport surfboards or any article that will block the aisle. All buses are equipped with bike racks. Pets must be in suitable containers Hooks must be removed from fishing poles. Smoking, eating, drinking, loud playing of radios or other musical devices, and wearing roller skates are not allowed.

Go to a bus stop
Bus stops are marked by a sign showing a bus and the Votran logo. Plan to arrive a few minutes early. When the bus comes toward you, check the sign over the windshield which shows the route number to make sure it is the route you want to ride. Signal the driver by raising your hand and the bus will stop for you. Remember, the bus will only stop at designated bus stops or at the far side of an intersection along the route. The bus will not stop in the middle of the block.

Please be seated
Please find a seat quickly. Bus courtesy is to leave the front seats vacant for senior citizens or people with disabilities who may board after you.

Stroller guideline policy
For the safety of children, other passengers, and our operators, the following is Votran’s guidelines for strollers on buses.

1. Children should be removed and held safely in the arms of the parent or guardian and the stroller must be foldable / collapsed before entering the bus.
2. While on board the bus, the stroller must remain folded and clear of the aisle.
3. When exiting the bus, the child must be held by the parent or guardian and the stroller must remain folded until completely off and clear of the bus.

Adhering to these guidelines will help ensure a safer bus ride for everyone. Remember: Safety First!

Signal your stop in advance
When you get within a block of your destination, signal the driver to stop by pushing the yellow strip next to the window or by pulling the cord. Gather your belongings and move to the rear of the bus to exit. Wait until the green light above the door signals you to push the vertical bars. Once you exit, quickly move away from the bus. Never attempt to reboard a bus through the rear doors.

Compliments? Complaints? Call!
To help us improve service, rider comments are important. To make a comment, outline a misunderstanding or compliment an employee, please contact our office at (386) 761-7700 (Daytona Area), 424-6800 (SouthEast Volusia), or 943-7033 (West Volusia). Please note the bus route, bus number, time of day and location involved in the matter. You may also write to us:

Votran
950 Big Tree Road
South Daytona, Fl 32119

General information
Full fare $1.25
Reduced fare: $0.60
(seniors, youths and disabled)

24 hour pass $ 3
3-day pass $ 6
7-day pass $12
31-day pass $40
Fares can be paid with cash, tokens or passes.
Transfers are not issued.
Seniors/Disabled/Youth passes are ½ price.
ADA paratransit fares are $2.50

Hours of Operation
Votran scheduled bus service is available Monday-Saturday from 6 a.m. to 7:30 p.m with limited Sunday and night service in the Greater Daytona Beach Area. Please check your schedules for details.

Lost and Found
If you lose something on the bus, call (386) 761-7700 between 8 a.m. and 5 p.m., Monday-Friday.

TDD for hearing/speech impaired (all Votran services)

(386) 756-7494  Greater Daytona Beach area
(386) 943-7052  West Volusia area
(386) 424-6820  Southeast Volusia area
1-800-955-8770 Florida Relay Center

Votran’s Mission
Votran’s mission is to identify and safely meet the mobility needs of Volusia County. This will be accomplished through a courteous, dependable, cost effective and environmentally sound team commitment.

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