Frequently asked questions

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Answers

Q. What are the telephone numbers for County Government?

A. The Volusia County citizens hotline is:
(866) 345-0345

For more specific departmental telephone numbers go here.

Q. Where are the County's administrative centers and when are they open?
A. Volusia County Government's main offices are located at the addresses listed below. County government's standard operating hours are from 8 a.m.-5 p.m., Monday through Friday. Click on the links below for maps of County, court and other government facilities.

Thomas C. Kelly Administration Center
123 W. Indiana Ave.,
DeLand Orange City
Administration Office
2744 Enterprise Road

Daytona Beach Administration Building
250 N. Beach St. New Smyrna Beach Administration Office
111 Canal St.

Downtown DeLand County and court facilities
(Includes Thomas C. Kelly Administration Center, Volusia County Courthouse, State Attorney, Public Defender, Sheriff's Judicial and Community Services and Clerk of the Circuit Court Records Management)

Orange City County facilities
(Includes County Administration, Health Department, Property Appraiser and Tag and Title)

Daytona Beach County and court facilities
(Includes County Administration, Beach Management, Courthouse Annex and Justice Center, City Island Library and VOTRAN Terminal)

Indian Lake Road County and Correctional facilities
(Includes Facilities Services, Health Lab, Fire Training, Fleet Management, Library Operations, Sheriff Operations, Communications Center, Emergency Management, County Correctional Facility, Branch Jail, Medical Examiner/Coroner and Juvenile Detention)

New Smyrna Beach County and court facilities
(Includes Courthouse Annex, Property Appraiser, Tag and Title, Community Services and New Smyrna Beach Regional Library)

Thomas C. Kelly Administration Center floor plan
First floor
Second floor
Third floor
Fourth floor

Q. How can I get an occupational license or fishing license?
A. Call Volusia County's Finance Services at (386) 736-5937 in West Volusia; (386) 774-5144 in Orange City; (386) 254-4635 in Daytona Beach and (386) 423-3327 in New Smyrna Beach. Click here for more information.

Q. How can I purchase an automobile tag?
A. Call Volusia County's Tag and Title offices at (386) 736-5936 in West Volusia; (386) 254-4610 in Daytona Beach or (386) 423-3322 in New Smyrna Beach or visit one of the County's offices. Click here for more information on tags and titles.

Q. What can I do about a neighbor's trashy-looking property, overgrown lot or abandoned vehicle?
A. If you live in unincorporated Volusia County, please call Volusia County's Growth Management Services, Code Compliance office, for answers to these questions. The telephone numbers are (386) 736-5925 in West Volusia; (386) 248-8115 in Daytona Beach or (386) 424-6815 in New Smyrna Beach.

Q. What can I do about a neighbor's overhanging trees?
A. This is a civil matter between you and your neighbor.

Q. Do I need a permit to hold a yard or garage sale?
A. You may have two garage sales per year and no permit is required.

Q. My landlord won't fix my apartment or return my security deposit. What can I do?
A. Call 1 (800) 435-7352, Florida's Consumer Services, for information concerning the Landlord/Tenant Act outlining your rights and responsibilities as a tenant.

You also may call the Clerk of the Circuit Court's General Civil Department to file a claim in Small Claims Court. The telephone numbers are (386) 736-5907 in West Volusia; (386) 257-6081 in Daytona Beach or (386) 423-3304. Mediation Services will work with you and the landlord to resolve the dispute. Call (386) 239-6504 in Daytona Beach.

Q. In an emergency, can I get assistance for rent, food, utility bills or medicine?
A. Call Volusia County's Human Services at (386) 736-5956 in West Volusia; (386) 254-4675 in Daytona Beach or (386) 423-3309 in New Smyrna Beach.

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Q. Do I need a permit to erect a fence, a storage shed or a mobile home?
A. Call Volusia County's Building Services at (386) 736- 5929 in West Volusia; (386) 254-4680 in Daytona Beach or (386) 423-3376 in New Smyrna Beach.

Q. How do I get a passport?
A. Call the Clerk of the Circuit Court Passport office in DeLand at (386) 736-5913. In Daytona Beach, passports are available through some Post Office branches. Call (386) 253-5166 for more information.

Q. How do I apply for homestead exemption?
A. Call the Volusia County Property Appraiser's office at (386) 736-5901 in West Volusia; (386) 254-4601 in Daytona Beach; (386) 423-3315 in New Smyrna Beach or (386) 774-4818, or click here for more information.

Q. How do I get a contractor's license?
A. For a General Contractor's license, call the Florida Department of Business & Professional Regulation at 1- 800-342-7940 or (386) 727-6530. For electrical, plumbing and other related fields, call Volusia County Code Administration, Growth Management Services, at (386) 822-5739 in West Volusia.

Q. Where do I pay a traffic ticket or sign up for driving school?
A. Call the Clerk of the Circuit Court's Traffic Division at (386) 736-5905 in West Volusia; (386) 257-6015 in Daytona Beach or (386) 423-3320 in New Smyrna Beach.

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Q. How do I apply for a job with Volusia County?
A. Click here for a current list of job openings and information on applying. You also may call Personnel Services at (386) 736-5951 in West Volusia; (386) 257-6029 in Daytona Beach or (386) 423-3300 in New Smyrna Beach. The County also has a Job Line which lists current job openings. Call (386) 736-5921 in West Volusia; (386) 254-4607 in Daytona Beach or (386) 423-3319 in New Smyrna Beach.

Q. Where can I get assistance in buying a home through the First-time Home Buyers Program or SHIP? How do I qualify for housing rehabilitation?
A. Call the Community Services Housing office at (386) 736-5955 ext. 2969 in West Volusia; (386) 254-4648 ext. 2969 in Daytona Beach or (386) 423-3375 ext. 2969 in New Smyrna Beach.

Q. Who do I call about a stray dog, barking dog or a abused or neglected animal?
A. Call Volusia County's Animal Control at (386) 943-7895 in West Volusia; (386) 248-1790 in Daytona Beach or (386) 423-3369 in New Smyrna Beach.

Q. My garbage wasn't picked up today. Who do I call? How can I get a recycling bin?
A. Volusia County contracts with Jennings Environmental Services to provide garbage and recycling services in unincorporated Volusia County and the cities of DeBary and Deltona. Call Jennings directly for assistance. East Volusia and West Volusia residents north of U.S. 92 should call (386) 673-6861. West Volusia residents north of U.S. 92 should call (386) 789-8100. West Volusia south of U.S. 92 should call (386) 736-8822.

For more information on what can be recycled or other services provided by Volusia County's Solid Waste Services, click here.

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Q. I have a question about my cable bill or cable service?
A. Volusia County is the franchising authority for the cable companies in unincorporated areas of the County. For questions about bills or cable connections, call your cable company. The telephone numbers are:

Bright House Network

Ormond Beach 677-1232

Palm Coast/Flagler 445-5464

West Volusia 775-7300

Port Orange/Daytona Beach 760-9950

New Smyrna Beach 423-1151

Tomoka Cable

(386) 672-7573

Consolidated Cable

(386) 427-0909

DeBary Cable

(386) 668-8689

Palm Cablevision

(386) 445-5464

TCI Cablevision

(386) 756-4182

Q. How do I get beach information?
A. Call the Volusia County Beach Hotline at (386) 822- 5000 in West Volusia; (386) 239-7873 in Daytona Beach or (386)423-3373 in New Smyrna Beach. The hotline is an information menu which offers these options.
Press:

- for current beach and surf conditions...

- for beach driving & parking information or beach-accessible wheelchairs...

- for recreational activities...

- for beach promotions or special events...

Beach passes may be purchased at Volusia County Tag and Title offices or at any beach toll booth.

Q. How do I get a divorce or restraining order?
A. Call the Clerk of the Circuit Court's Family Law office at (386) 736-5908 in West Volusia; (386) 257-6083 in Daytona Beach; or (386) 423-3304 in New Smryna Beach.

Q. Who can I talk to about child support?
A. Call the Clerk of the Circuit Court Support Division at (386) 736-5906 in West Volusia; (386) 257-6002 in Daytona Beach or (386) 423-3304 in New Smyrna Beach.

Q. Who do I call about an eviction or foreclosure?
A. Call the Clerk of the Circuit Court General Civil office at (386) 736-5907 in West Volusia; (386) 257-6091 in Daytona Beach or (386) 423-3304 in New Smyrna Beach.

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For your information....

For the hearing impaired, Volusia County's TDD telephone numbers are (386) 822-5704 in West Volusia; (386) 257-3600 or (386) 673-8190 in Daytona Beach or (386) 423-3356 in New Smyrna Beach.

Volusia County has available free of charge a variety of publications, including an Annual Report and a Disaster Preparedness Guide. In compliance with federal ADA regulations, alternate versions of County publications are available for the visually impaired. If you would like one of these publications, contact Community Information at the telephone numbers listed below.

Volusia County's Speaker's Program, V.O.I.C.E., can provide a speaker on any topic your club or civic organization desires, including the beach, the environment, recycling and crime prevention. Contact Community Information at the telephone numbers listed below.

For answers to questions not provided here or for more information, call Volusia County's Community Information office at (386) 736-5902 in West Volusia; (386) 254-4658 in Daytona Beach or (386) 423-3358 in New Smyrna Beach.

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Volusia County, Florida.