"Ask a Librarian" brings the help desk to your computer
A new reference tool offers an alternative to library help desk visits. Volusia County librarians have joined other public, private and academic librarians to operate a virtual reference desk online.
Live 'Ask a Librarian' help is available online at the Volusia County Public Library website www.vcpl.lib.fl.us or statewide at http://info.askalibrarian.org, between 10 a.m. - 10 p.m., Monday - Friday.
"Ask a Librarian" is a rapidly growing collaborative service offering virtual reference assistance to more than 16 million citizens throughout Florida. It extends the reach of traditional library reference services by linking users to live, one-on-one assistance by a librarian, or to a database of answers to similar questions.
The service, featuring real-time chat and the ability to escort a patron's browser, is part of the Florida Electronic Library. It is funded through a Library Services and Technology Act (LSTA) grant administered by the Florida Department of State Division of Library and Information Services.
For information or an account, please visit your local Volusia County library branch.
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