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Billing FAQs

Q: When is my utility bill due?
A: The balance of your utility bill is due upon receipt. The date provided on the bill is not a due date; it is the date that late charges will be applied to your account if the balance is not paid.

Q: How can I sign up for automatic payment of my Utility bill via my bank account?
A: Simply download the Automatic Bill Pay sign up form [PDF], fill it out and return it via the method indicated on the form.

Q: Are there any additional fees incurred for using the Online Utility Billing feature, or the Automatic Payment features?
A: There is no charge for automatic payments. Online payments have a $2.49 charge and the fee for the phone service is $2.99.

Q: My water has been shut off, what do I need to do?
A:  If your water service has been disconnected due to non-payment, you will need to make a payment on the account. For more information on paying your Utility bill view the second question listed in Utilities FAQ. If you are contacting the Utility Department after hours you can do so by calling 800-255-2069. The after-hours service cannot turn your water back on if it is due to nonpayment.

Q: How do I go about applying for a new Utility Account?
A: If you are a new customer and would like to establish service, you can download the Application For New Service Form [PDF], and submit it to the Utilities Department or stop by one of the offices  at:
     123 W. Indiana Ave,. DeLand
     250 N Beach St., Daytona Beach
     111 Canal St., New Smyrna Beach
     2744 Enterprise Road, Orange City

Q: My water bill is showing high water consumption. What should I do?
A:  If your water bill is showing unusually high consumption, you may want to check for a leak. A leaky toilet, faucet, or underground pipe can cause drastic changes in your water bill. First start by checking for leaks around the house (toilets, sinks, outside spigots, etc.). If no leaks are noticed around the house you may want to check to an underground pipe leak. Here's how to check for an underground pipe leak:
First, make sure ALL water on your house is off. Make sure that your hot water heater isn't filling up, the washing machine and dishwasher are both off, outside spigots are off, etc. All water needs to be off. Once you have made sure there is no water running at your residence, locate your water meter. Your water meter is equipped with a small triangular dial (usually white) that shows when water is being used. If all the water at your residence is turned off, and that small triangular dial is spinning, it is an indicator that you may have a leak. In that situation you may want to contact a plumber or the Utility Department to get assistance from a trained technician.

If the dial is not spinning and you don't suspect a leak there may be other reasons why your water bill is unusually high. Guests staying at your house can cause your water usage to rise as well as activities such as filling a pool or kids playing outside in the water. People have also had water stolen from them through the outside spigots of their home. If you suspect that someone has been stealing water from you, you can purchase a spigot lock from a local hardware retailer.

Q: I need to change the mailing address for my account. How do I do that?
A: You can do that by contacting the Utility Customer Service Office at 386-736-5971, or by submitting your request using the online request for service form. You can also submit a change of address by writing the new address on your Utility bill and submitting it with your payment.

Q: There are discrepancies on my bill. Who should I contact?
A: Contact the Utility Customer Service Office at 386-736-5971, or via the online request for service form.

Q: I haven't received a bill in several months. What should I do?
A: Contact the Utility Customer Service Office at 386-736-5971, or let them know about the issue using the online request for service form.

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