Customer Service

Utility billing

How to read your new bill

East Volusia
West Volusia

Credit card and e-check payments on-line or over the phone:
(Revised convenience fee schedule)
$1.50 for e-check payments, online or by phone
$2.60 for credit card payments online
 

Email us your seasonal address change

Water and utility payment options

NEW
Delinquent payment policy

Leak policy
Leak adjustment request [PDF]

Automatic bill pay sign-up form [PDF]
Your account will be automatically debited each month for your utility charges.

Utility deposit amounts

Current water and wastewater rates

Unsoftened (West Volusia)

Softened (East Volusia)

Commercial rates available by request

Customer service and billing:
Office hours:  8 a.m. to 5 p.m. Monday through Friday

386-736-5971 (West Volusia)
123 W. Indiana Ave., DeLand

386-257-6000, ext. 5971 (Daytona Beach)
250 N. Beach St., Daytona Beach

386-423-3300, ext. 5971 (New Smyrna Beach)
111 Canal St., New Smyrna Beach

386-736-5971
2744 Enterprise Road, Orange City

Repairs
Office hours: 8 a.m. to 4:30 p.m. Monday through Friday
Operations and Maintenance: 386-822-6465 (West Volusia)

Director
Michael Ulrich
mulrich@volusia.org

West Volusia
386-943-7027

Daytona Beach
386-257-6000

New Smyrna Beach
386-423-3300

Customer Service
386-736-5971

Repairs
Office hours:
Monday through Friday
8 a.m. to 4:30 p.m.
386-822-6465

Emergency repair service
(after hours and weekends)
800-255-2069