FAQs - Property tax

How do I pay my property taxes?
Property taxes may be paid in several ways, including online, by mail, or in person at one of our tax payment locations.

Would the Tax Collector ever call me to collect a payment?
No! Beware of any call you receive encouraging you to pay your taxes over the telephone. The Volusia County Tax Collector will never call a taxpayer to solicit over-the-phone payments of current and/or delinquent taxes. Tax payments cannot be made over the phone.

Why is there a fee for paying taxes with a credit or debit card?
Debit and credit card transactions are performed by an outside vendor who charges a fee for the service. For debit cards the fee is $1.95 per transaction and for credit cards, the fee is 2.6% of the amount charged with a minimum charge of $1.95.

What do I do if I don’t receive a property tax bill?
If you do not receive a tax bill you can print your tax bill online or call the Volusia County Tax Office at 386-736-5938.

Can I spread my property tax payments out over time?
Applications for the installment plan for current taxes must be submitted no later than April 30 of the year in which the tax is assessed. It is the responsibility of taxpayers participating in this program to ensure taxes are paid according to the schedule in order to remain enrolled in the payment plan. For more information regarding this plan, please click here. Links to applications can also be found on the Forms page.

What should I do if I receive a tax bill for property I don’t own anymore OR what if I receive a tax bill for property I own that has the previous owner’s name on it?
The Volusia County Property Appraiser may not have been notified of the sale, or the sale may have taken place after the tax roll was prepared (usually by July 1). Call the Property Appraiser’s Office at 386-736-5901, and/or complete the Property Appraiser’s Ownership/Address Change Form found on their website, http://vcpa.vcgov.org/index.html.

I have declared personal bankruptcy. Am I still responsible for my property taxes?
Consult your bankruptcy attorney for advice on your particular situation. In many cases, as long as you still own the property and do not surrender it to the Trustee or the Court, you remain responsible for the taxes.

I just bought my home and paid taxes at the closing. Why am I getting a tax bill?
Property taxes are associated with the property, not the property owner, and tax bills are not mailed until November 1. As the new owner, you did not actually “pay” taxes at closing. You may have received a prorated credit for taxes from the previous owner, making you fully responsible for the entire amount. Review your closing documents or contact the institution that handled your closing to clarify any questions you have about this.

What determines the amount of my tax bill?
The amount of taxes you owe is determined by two things: the assessed value of the property, and the tax rate. The Volusia County Property Appraiser’s Office assesses the value of your property and applies eligible tax exemptions that can lower the taxable value of your property. The tax rate is determined by the entities that have taxing authority over the community in which your property is located. This would include the Volusia County Council, the Volusia County School Board, your municipality, a hospital district, multi-county districts such as the St. Johns River Water Management District, and others. The tax rate for each of these entities is expressed as dollars per thousand and multiplied by the assessed value. The sum of these amounts is the tax you owe.

Why is the tax bill I got two months ago different from the tax bill I got today?
The first notice you receive about your tax bill is the TRIM (Truth In Millage) Notice that is sent by the Property Appraiser's Office to inform you of proposed taxes. The TRIM notice contains the place and time where the various taxing authorities will meet to set the tax rate, but it is not a bill. The tax bill is sent after each taxing authority sets their tax rate. Each taxing authority is required to hold two public hearings before they set that rate, at which they welcome your input.

Why did I receive a tax bill since my mortgage company escrows and pays my taxes?
A tax bill is mailed to all Volusia County residents.  If you have a mortgage company that maintains an escrow account, that company is required to request a copy of your tax bill and make the payment on your behalf.  However, it is ultimately the responsibility of the property owner to ensure that the tax is paid.  We recommend that you contact your mortgage company to ensure that they made the payment on your behalf.  You can check the status of your property here.

I missed the early payment discount period because I never received a tax bill. Am I still entitled to the discount?
According to Florida Statute 197.122, property owners are required to know that taxes are due and payable annually. Failure to receive a tax bill does not relieve a taxpayer of responsibility for payment, nor constitute cause for cancellation of delinquent tax penalties and charges.

I just paid off my mortgage, and my taxes were being escrowed by my mortgage company. How do I start receiving my own tax bill?
Notify the mortgage lender advising them to take you off their escrow account and stop requesting to receive your tax bill. If you do not receive a tax bill you can print a tax bill online or call the Volusia County tax office at 386-736-5938.

Questions? Call the Volusia County tax office at 386-736-5938
Pay Your Taxes Online: Volusia.county-taxes.com
Visit the Tax Collector website for more information: volusia.org/revenue