Panel discussions that provide information to the community about financial assistance that’s available for those that have been negatively impacted by the COVID-19 crisis.
Volusia County is accepting applications from households that have been financially impacted by COVID-19. Rental assistance may be provided to eligible households for up to three months. Assistance will be provided on a first-ready, first-served basis and a limited number of applications will be accepted based on funding availability. Learn more.
Volusia County is accepting applications from households that have been financially impacted by COVID-19. Mortgage assistance may be provided to eligible households for up to three months. This includes assistance for eligible households for payment of arrears, current and future payments. Assistance will be provided on a first-ready, first-served basis and a limited number of applications will be accepted based on funding availability. Learn more.
As Duke Energy resumes our standard billing and payment practices, we remain committed to helping our customers experiencing financial hardship due to the COVID-19 pandemic. Since you may hear from residents and business owners regarding the need for potential assistance on their Duke Energy bills, I am providing you with information about the assistance we are offering customers.
We realize the financial impact of the pandemic is far from over. That’s why we’re taking a gradual approach, giving those customers who need extra time an opportunity to reach out for assistance. Our resumption of standard billing and credit practices will occur in mid-August. Disconnections for nonpayment and late payments fees will remain suspended until September 1. Credit and debit card fees and walk-in payment fees will be waived through the end of October. Customers still facing financial challenges can request an extended payment arrangement quickly and easily:
And customers with more complex issues who need to speak with us can call a customer care representative Monday through Friday from 7:00 A.M. to 7:00 P.M. at 800-700-8744 for residential customers and 877-372-8477 for business customers.
FPL remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic.
As we have since mid-March, we’re continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance. And, where there is hardship, we’re continuing to waive late fees and offer customers additional payment extensions to help them manage past-due FPL balances.
We urge customers struggling to pay their bill to take action now and call us directly, toll-free, at 800-226-3545, to discuss their situation, as they remain responsible for their outstanding FPL balance.
While we never want to turn the lights off for nonpayment – especially during these difficult times – we remain mindful that unpaid electric bills are ultimately paid for by all FPL customers. We will continue to assess our COVID-19 policies to ensure we’re supporting customers experiencing hardship while also balancing the needs of all of our more than 5 million customers.
Volusia County Emergency Management has partnered with area food banks to provide more than 126,000 meals to local families in need.
The supplies, donated by the State of Florida, are packaged to provide five meals in each box. Please contact the partner agencies below for food distribution locations throughout the county:
Florida Department of Economic Opportunity- Have you been impacted by efforts to mitigate the spread of COVID-19 in the state of Florida? File your Reemployment Assistance Claim through CONNECT, Florida’s online Reemployment Assistance System. For assistance completing your application, watch the application guide video. Those seeking asisstance should all review Frequently Asked Questions regarding reemployment assistance related to COVID-19.
Reemployment Assistance Resource Guide from the Florida Department of Economic Opportunity (DEO).
CareerSource Flagler Volusia- Visit the website for job training resources, as well as job search resources.
Looking for business or nonprofit assistance? Visit the business and nonprofit assistance page.