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In the ever changing world of medical insurance companies and medical billing, we know that you have questions and concerns regarding healthcare costs. We understand that billing related matters may be the farthest thought from your mind in your time of medical illness.

As your emergency becomes a fading memory, EVAC strives to reduce the financial stress on the patient. Our dedicated Business Office staff has the expertise to assist you in virtually all aspects of insurance filing.

At EVAC Ambulance, we receive dozens of phone calls everyday from patients like yourself who have questions and concerns regarding our EMS charge for service.

We have put together a list of frequently asked questions. Please contact us if you have further questions.

1. Does EVAC Ambulance file insurance?

EVAC Ambulance files all primary and secondary insurance claims that are medically necessary, except for the following:

  • Out-of-state (Florida) Medicaid
  • EVAC Ambulance files Blue Cross/Blue Shield but the patient is responsible for any unpaid balances, co-pays or deductibles.
  • Veterans (except for TriCare/Champus). It is the patient´s responsibility to file VA Insurance, and EVAC Ambulance will accept and process VA payments accordingly.

2. What if the insurance information was not given at the time of service?

If the information is not obtained during your initial contact with EMS personnel, you will receive an authorization form to complete. You may complete the backside of the statement where indicated (remember to sign the document). We need all pertinent information in order to file your claim correctly: policy number, subscriber identification number, group number and insured name and complete mailing address for the insurance company.

3. How long does it take for my insurance company to pay?

EVAC Ambulance will allow your insurance company 4-6 weeks to process your ambulance claim. If your claim has not been processed within that time frame, you will need to contact your insurance company to find out the status and report the findings to the EVAC Ambulance Business Office.

4. How much time will EVAC Ambulance allow me to pay my ambulance bill?

EVAC Ambulance will allow you 90 days after the date of service to pay for your bill. If your bill has not been paid within the 90 days of service or insurance filing, it becomes eligible for a collection agency.

5. Why did my insurance company mail the check to me?

Some insurance companies operate through contracts and we are not able to contract with any of those companies except for Medicare/ Medicaid, but we will file the claim as a courtesy to the patient. If you have MedCost Preferred and BC/BS, you will receive the check for your ambulance service.

6.Where should I mail my payment?

EVAC Ambulance
112 Carswell Ave
Holly Hill, FL 32117
386-252-4900 386-252-4900 / 800-323-evac (3822)

7. Can I make payments?

Yes, you can make weekly or monthly payments, however, you must be consistent with your payment. If you are unable to make a payment you must call us in advance because your account will be subject to a collection agency process.

8. Do you offer discounts?

Yes, please contact our office to see if you are eligible for any discounts.

9. Does Medicare pay for ambulance transportation?

Yes, when a patient condition is such that the use of any other method of transportation is medically inadvisable. Transportation must be deemed reasonable and medically necessary.

10. What does EVAC Ambulance need before Medicare can be filed?

EMS must have the patient's authorization on file or the patient's authorized representative, which is located on the back of our statements.

11. Does Medicare pay this service in full?

If covered by Medicare, no, Medicare will only pay 80% of the approved amount. The patient or their supplemental insurance will be responsible for the balance or co-insurance amount.

12. What if Medicare denies my claim? What options do I have?

Everyone has the option to appeal the claim within 120 days or 4 months from the denial date. There are two ways to appeal: 1) Medical Necessity form completed by the doctor and /or (2) a letter in writing from the patient. These are to be submitted to Medicare's Appeal Department.

13. Does EVAC Ambulance file supplemental insurance?

Yes, when giving your Medicare information please let the representative know that you have a supplemental insurance policy as well. Also, provide us with your supplemental policy information such as policy number, group number and the mailing address.

14. What happens if there is an overpayment on my account?

We will promptly process the necessary paperwork for a refund.

15. How long does a refund take to receive?

Anywhere from one to three weeks, depending on who made the payment.

16. What if I do not have insurance?

We will gladly work with you in setting up a payment schedule.

17. What method of payment do you accept?

Mastercard, Visa, American Express, Discover, money orders, checks or cash.


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    123 W. Indiana Ave.
    DeLand, FL 32720
    (386) 736-2700

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