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Hurricane Matthew Storm Information

Debris removal information

Beachside private property cleanup, repair and rebuild information

County Hotlines

  • Flagler County: 386-586-5111
  • Volusia County: Residents who have questions or need storm-related information can call Volusia County Emergency Management at 386-258-4088.


  • DeLand: 386-626-7000
  • Deltona: 386-878-8100
  • Edgewater: 386-424-2400
  • New Smyrna Beach: 386-424-2113 or 386-424-2114
  • Palm Coast:386-986-2360

FEMA Assistance update (Dec. 2, 2016 at 3 p.m.)

  • Residents with damage from Hurricane Matthew are reminded the Disaster Recovery Center – or DRC – continues to operate at the Florida Department of Health, 1845 Holsonback Drive, Daytona Beach. Hours are from 9 a.m. to 6 p.m. Monday through Saturday.
  • To date, more than 1,400 people have visited the DRC to meet with FEMA, the Small Business Administration and other groups offering assistance. Residents are not required to visit the DRC to get assistance from FEMA; they can call 800-621-3362 to speak with a FEMA representative. When calling, please make sure to have your nine-digit FEMA registration number. Residents can also visit www.DisasterAssistance.gov to register.
  • To date, FEMA has provided about $16.1 million in grants to help people with basic home repairs, rental assistance, and other needs not covered by insurance. Of that, more than $5 million has been given to residents of Volusia County. FEMA has also paid about $44 million in flood insurance claims to Florida residents affected by Hurricane Matthew.

Residents can also visit any of the county’s 13 library branches to apply for FEMA assistance online. If residents do not have a library card, a guest pass will be issued to use the public-access computers. People also can bring their own equipment and access the free Wi-Fi to complete the online FEMA application. At the library, staff members can assist in navigating the online FEMA application, but are unable to discuss specifics with regard to FEMA eligibility and assistance. Residents are encouraged to call FEMA’s toll-free registration number at 800-621-FEMA (3362) to speak to a representative who can answer questions and provide consultation regarding eligibility and assistance that may be available.

The deadline to register for FEMA assistance is Friday, Dec. 16. Only one registration per household is necessary.

If residents are planning to seek FEMA assistance, they are encouraged to register with FEMA and write down their nine-digit number. Once the registration deadline passes, if residents have continuing needs or need to provide FEMA with additional information, they can call back and provide their nine-digit number to speak with someone about their needs/situation.

For FEMA assistance, it will take about 15 minutes to apply, but before applicants call, go online or visit the DRC, they should gather the following basic information to speed the process:

· Social Security number

· Telephone number

· Address of the damaged property

· Current mailing address

· Brief description of disaster-related damages and losses

· Insurance information

· Bank account address and information 

In addition, to the DRC, there are three ways to apply for FEMA assistance:

· Online at www.DisasterAssistance.gov

· On the FEMA mobile app

· Calling FEMA’s toll-free registration number at 800-621-FEMA (3362).  Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and a TTY may call 800-462-7585. Representatives are available between 7 a.m. and 10 p.m. seven days a week; multilingual operators are available.

Applying is the first step toward getting Federal Emergency Management Agency (FEMA) disaster assistance. FEMA can help eligible applicants pay for uninsured or under-insured home repairs, temporary housing, personal property and other serious disaster-related needs through its grant programs. Applying through FEMA is also the first step to apply for loans through the Small Business Administration. U.S. Small Business Administration (SBA) low-interest disaster loans are the primary source of federal assistance to rebuild disaster-damaged private property. SBA offers low-interest disaster loans to homeowners, renters, businesses of all sizes, and certain private nonprofit organizations. 

FEMA: Help after a disaster guide

FEMA: Do's and Don'ts for disaster assistance

As families around Volusia County continue to recover from Hurricane Matthew, it’s important to remember that children are particularly vulnerable to the stress that follows a disaster. Their symptoms may linger much longer than in adults, according to mental health experts. Children also react to how adults behave in stressful situations, so it’s important for parents and caregivers to look after their own mental health. Parents and other caregivers should be alert to signs of stress-related problems and learn how to deal with their children’s fears and unusual behavior. For more information, visit https://www.ready.gov/kids/parents/coping.

Permiting information (storm related)

FEMA: Understanding the Flood Insurance Claim Process

FEMA: Insurance Claims- Wind vs. Flood Damage

FEMA: National Flood Insurance Program Fact Sheet

County assistance available for hurricane damage

Volusia County residents who need home repairs or insurance deductible payments due to damage caused by Hurricane Matthew may apply for assistance through the county’s Community Assistance Division. Applications for the Hurricane Matthew Disaster Recovery Program are available online at www.volusia.org/housing and at these locations:

  • Volusia County Community Assistance office, 110 Rich Ave., DeLand, from 8 a.m. to 5 p.m. Monday through Friday
  • Disaster Recovery Center at the Florida Department of Health, 1845 Holsonback Drive, Daytona Beach from 9 a.m. to 5 p.m. Monday through Saturday
  • Volusia County regional libraries in Daytona Beach, DeLand, Deltona, Ormond Beach and Port Orange during regular branch hours

The disaster recovery program is funded by Volusia County’s State Housing Initiatives Partnership program. The purpose of this program is to assist residents who own and occupy their home and have already applied for FEMA assistance. If residents have homeowner insurance, they must have already filed a claim. Applicants must live in Volusia County, but not within the city limits of Deltona or Daytona Beach. Residents applying for assistance for manufactured homes are eligible only if the home was constructed after June 1994 and the resident owns the land where the home is located. Applicants’ household income may not exceed 120 percent of the area median income.

Completed applications may be dropped off in person or mailed to Volusia County Community Assistance, 110 W. Rich Ave., DeLand, FL 32720. Residents who are disabled and need a reasonable accommodation to apply for this program may contact Lori Brown at 386-736-5955 or lbrown@volusia.org

Unemployment Assistance

Volusia County residents who lost their jobs due to severe storms and flooding caused by Hurricane Matthew may be entitled to federal Disaster Unemployment Assistance.

Applicants must file a request for disaster benefits by Nov. 18. Applicants must be legal U.S. residents and must have been working in or living in Flagler, St. John, Volusia or Putnam counties.

The individual must: (1) have become unemployed as a direct result of the disaster or (2) be unable to reach the place of employment as a direct result of the disaster or (3) have been scheduled to begin work and does not have a job or is unable to reach the job as a direct result of the disaster or (4) have become the major support for a household because the head of the household has died as a direct result of the disaster or (5) be unable to work because of an injury caused directly by the disaster.

To file a Disaster Unemployment claim, go to https://connect.myflorida.com or call 800-681-8102.

Disaster Unemployment Assistance brochure

Small Business Administration (Update Dec. 2 at 3 p.m.)

  • Second to insurance, U.S. Small Business Administration (SBA) low-interest disaster loans are the primary source of federal assistance to rebuild disaster-damaged private property for homeowners and businesses. Some FEMA grants are dependent on the outcome of the SBA loan application.  Even if someone with damage from Hurricane Matthew does not want or knows they cannot qualify for a loan, homeowners and renters referred to the SBA by FEMA must apply for the loan to get all of the federal assistance they qualify for.
  • There is no cost to apply for the loan, and survivors are under no obligation to accept a loan if one is offered.
  • Homeowners, renters and businesses may apply online using the Electronic Loan Application (ELA) via SBA's secure website at https://disasterloan.sba.gov/ela.
  • As of Nov. 30, the SBA has approved 1,197 disaster loans in Florida for a total of more than $41.2 million.
  • In Volusia County, the SBA has approved almost $9.3 million in disaster loans.
  • The filing deadline to return applications for physical property damage is Dec. 16, 2016. The deadline to return economic injury applications is July 17, 2017.

Small Business Adminstration fact sheet- disaster loans

Business Disaster Recovery Center: SBA representatives will be available to meet with businesses and answer questions about SBA’s disaster loan program, help them complete their SBA disaster loan application, and accept completed applications. The Business Disaster Recovery Center is co-located at the Disaster Recovery Center in Daytona Beach. Businesses not able to visit the DRC should call the SBA Customer Service Center from 8 a.m. to 9 p.m. Monday through Friday toll-free at 800-659-2955 for information and assistance or visit the SBA website at www.sba.gov/services/disasterassistance. Other agencies at the Business Disaster Recovery Center include CareerSource, Small Business Development Center and the Florida Department of Economic Opportunity.

Disaster distress helpline
This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety and other depression-like symptoms are common reactions after a disaster.

  • Call 800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.
  • Persons who are deaf or hard of hearing can text TalkWithUs to 66746 or use their preferred relay service to call the helpline at 800-985-5990.
  • Persons who speak Spanish can call 800-985-5990 and press 2 or text Hablanos to 66746.


A toll-free legal aid hotline is now available for victims of Hurricane Matthew, Hurricane Hermine and the resultant flooding in Florida. The service, which allows callers to request the assistance of a lawyer, is a partnership between The Florida Bar, The Florida Bar Young Lawyers Division, the American Bar Association Young Lawyers Division and the Federal Emergency Management Agency.

Low-income survivors facing legal issues may call 866-550-2929, the assistance hotline activated by the Florida Bar and the Florida Bar Young Lawyers Division. Callers should explain they are seeking storm-related legal assistance and should identify the county in which they are located. Survivors who qualify for assistance will be matched with Florida lawyers who have volunteered to provide free legal help.

Examples of legal assistance available include:

  • Assistance with securing FEMA and other benefits available to disaster survivors
  • Assistance with life, medical and property insurance claims
  • Help with home repair contracts and contractors
  • Replacement of wills and other important legal documents destroyed in the disaster
  • Assistance with consumer protection matters, remedies and procedures
  • Counseling on mortgage-foreclosure problems
  • Counseling on landlord/tenant problems

The hotline is available 24/7, and callers can leave a message any time. Individuals who qualify for assistance will be matched with Florida lawyers who have volunteered to provide free, limited legal help. Survivors should be aware that there are some limitations on disaster legal services. For example, assistance is not available for cases that will produce a fee (i.e., those cases where fees are paid as part of a settlement by the court). Such cases are referred to a lawyer referral service.

Free legal assistance flier

Volunteers and donations

​Community Organizations Active In Disasters (COAD) is coordinating volunteers and donations through the Emergency Operations Center. For more information, call the United Way at 2-1-1. COAD is a multi-agency group that assists local governments in organizing and deploying volunteers and resources in response to the unmet needs of local disaster survivors. Membership is open to individuals, faith-based groups, government agencies, civic clubs, volunteer organizations, social service agencies, business people and emergency management personnel.

Veterans Services

Veterans who incurred charges for emergent healthcare given by outside providers are encouraged to seek reimbursement of these charges. Volusia County Veterans Services offices are prepared to assist in filing claims for reimbursement to the Veterans Affairs medical center. Homeless veterans who may have lost essential living items, such as sleeping gear, may seek replacement of these items through Volusia County Veterans Services offices. Veterans who may have been rendered homeless due to a temporary or permanent loss of structure are also encouraged to seek assistance through Volusia County Veterans Services or any Veterans Affairs healthcare facility. For more information, please call 386-254-4646 or 386-740-5102 or visit www.volusia.org/veterans.

City information

Safety information after the storm

Community closures and reopenings 


Volusia County Hotline

Flagler County

United Way First Call for Help
211 or 386-253-0563

Volusia County Schools
West Volusia
734-7190, ext. 20000
(no sandbag information)

New Smyrna Beach
427-5223, ext. 20000

Daytona Beach
255-6475, ext. 20000





New Smyrna Beach hotlines

Oak Hill

Ormond Beach Public Works

Police non-emergency

Ponce Inlet
Town Hall: 386-236-2150
Fire: 386-322-6720
Police: 286-236-2160

Port Orange

FPL hotline

FEMA Assistance number

American Red Cross
386-226-1400 (daily)
866-GET-INFO (during crisis)