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Public Information Network

Hurricane Matthew Storm Information

Debris removal information

County Hotlines

  • Flagler County: 386-586-5111
  • Volusia County’s Citizens Information Center is open from 8 a.m. to 5 p.m. daily. The phone number is 866-345-0345.


  • DeLand: 386-626-7000
  • Deltona: 386-878-8100
  • Edgewater: 386-424-2400
  • New Smyrna Beach: 386-424-2113 or 386-424-2114
  • Palm Coast:386-986-2360

Disaster distress helpline
This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety and other depression-like symptoms are common reactions after a disaster.

  • Call 800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.
  • Persons who are deaf or hard of hearing can text TalkWithUs to 66746 or use their preferred relay service to call the helpline at 800-985-5990.
  • Persons who speak Spanish can call 800-985-5990 and press 2 or text Hablanos to 66746.

Individual Assistance from FEMA

Residents in Volusia County who sustained damage from Hurricane Matthew to their primary residence or have losses not covered by insurance or are underinsured can now apply for Individual Assistance from FEMA. 

If you have insurance and sustained damages, call your insurance company to file an insurance claim.  FEMA cannot duplicate assistance for losses that are covered by insurance. However, you may still be eligible for assistance from FEMA for losses not covered by insurance.

Applying is the first step toward getting FEMA disaster assistance. FEMA can help eligible applicants pay for uninsured or underinsured home repairs, temporary housing, personal property and other serious disaster-related needs through its grant programs. 

How do I apply for disaster help?

Residents should register online at www.DisasterAssistance.gov, or by calling FEMA’s toll free registration number at 800-621-FEMA (3362).  Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and a TTY, may call 800-462-7585. Multilingual operators are available.

Representatives are available between 7 a.m. and 10 p.m. seven days a week. It will take about 15 minutes to apply, but before applicants call or go online, they should gather the following basic information to speed the process:

  • Social Security number
  • Telephone number where he or she can be reached
  • Address of the damaged property
  • Current mailing address
  • Brief description of disaster-related damages and losses
  • Insurance information
  • Bank account address and information 

FEMA: Help after a disaster guide

As families around Volusia County continue to recover from Hurricane Matthew, it’s important to remember that children are particularly vulnerable to the stress that follows a disaster. Their symptoms may linger much longer than in adults, according to mental health experts. Children also react to how adults behave in stressful situations, so it’s important for parents and caregivers to look after their own mental health. Parents and other caregivers should be alert to signs of stress-related problems and learn how to deal with their children’s fears and unusual behavior. For more information, visit https://www.ready.gov/kids/parents/coping.

Permiting information (storm related)

FEMA: Understanding the Flood Insurance Claim Process

FEMA: Insurance Claims- Wind vs. Flood Damage

FEMA: National Flood Insurance Program Fact Sheet

Unemployment Assistance

Volusia County residents who lost their jobs due to severe storms and flooding caused by Hurricane Matthew may be entitled to federal Disaster Unemployment Assistance.

Applicants must file a request for disaster benefits by Nov. 18. Applicants must be legal U.S. residents and must have been working in or living in Flagler, St. John, Volusia or Putnam counties.

The individual must: (1) have become unemployed as a direct result of the disaster or (2) be unable to reach the place of employment as a direct result of the disaster or (3) have been scheduled to begin work and does not have a job or is unable to reach the job as a direct result of the disaster or (4) have become the major support for a household because the head of the household has died as a direct result of the disaster or (5) be unable to work because of an injury caused directly by the disaster.

To file a Disaster Unemployment claim, go to https://connect.myflorida.com or call 800-681-8102.

Small Business Administration

Small Business Administration loans are now available for businesses affected by Hurricane Matthew in Volusia County.  The federal disaster declaration also covers the counties of Flagler, Putnam, Saint Johns, making all four counties eligible for both Physical and Economic Injury Disaster Loans from the SBA. Read more...

Small Business Adminstration fact sheet- disaster loans


Volusia County businesses impacted by Hurricane Matthew are encouraged to complete a Business Damage Assessment Survey through the Florida Virtual Business emergency operations center. Visit http://flvbeoc.org/index.php?action=bda and select the “Hurricane Matthew” event.   

Volunteers and donations

​Community Organizations Active In Disasters (COAD) is coordinating volunteers and donations through the Emergency Operations Center. For more information, call the Citizens Information Center at 866-345-0345. COAD is a multi-agency group that assists local governments in organizing and deploying volunteers and resources in response to the unmet needs of local disaster survivors. Membership is open to individuals, faith-based groups, government agencies, civic clubs, volunteer organizations, social service agencies, business people and emergency management personnel.

Veterans Services

Veterans who incurred charges for emergent healthcare given by outside providers are encouraged to seek reimbursement of these charges. Volusia County Veterans Services offices are prepared to assist in filing claims for reimbursement to the Veterans Affairs medical center. Homeless veterans who may have lost essential living items, such as sleeping gear, may seek replacement of these items through Volusia County Veterans Services offices. Veterans who may have been rendered homeless due to a temporary or permanent loss of structure are also encouraged to seek assistance through Volusia County Veterans Services or any Veterans Affairs healthcare facility. For more information, please call 386-254-4646 or 386-740-5102 or visit www.volusia.org/veterans.

No-Wake Zones On St. Johns River In Astor Lifted

As of Oct. 24, 3 p.m.:

The temporary idle speed/no-wake zones established along portions of the St. Johns River due to the high water levels from Hurricane Matthew have been lifted.

City information

Safety information after the storm

Community closures and reopenings 


Volusia County Hotline

Flagler County

United Way First Call for Help
211 or 386-253-0563

Volusia County Schools
West Volusia
734-7190, ext. 20000
(no sandbag information)

New Smyrna Beach
427-5223, ext. 20000

Daytona Beach
255-6475, ext. 20000





New Smyrna Beach hotlines

Oak Hill

Ormond Beach Public Works

Police non-emergency

Ponce Inlet
Town Hall: 386-236-2150
Fire: 386-322-6720
Police: 286-236-2160

Port Orange

FPL hotline

FEMA Assistance number

American Red Cross
386-226-1400 (daily)
866-GET-INFO (during crisis)