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Water Resources and Utilities

Mission: Our mission is to employ best management, operations, engineering, and financial practices necessary to produce and deliver safe drinking water; as well as treat and dispose wastewater within environmentally safe regulatory standards; while offering competitively priced products and high quality services for all Volusia County Water Resources and Utilities customers.

For emergency repair service (only after hours and weekends) call 800-255-2069.

New e-bill service introduction!!!!

Quick links

Customer Service
Access your bill
Payment information/locations
New Utility Service Application
Frequently asked questions
Cross Connection brochure
Water quality reports
Watering restrictions
Contact us

Rates and policies

Current rate schedule
     Unsoftened (West Volusia)
     Softened (East Volusia)

Delinquent policy
Leak adjustment policy

Stone Island/Enterprise

Stone Island TTHM notice 4/28/15
Enterprise TTHM notice 4/28/15
Total Trihalomethanes (TTHMs) - Frequently Asked Questions

NEW SW Volusia  (Debary & Orange City)     
Change of Water Disinfection Process to Chloramines

Customer forms

Automatic checking withdrawal application (ACH)
Leak adjustment request
Temporary Meter Application

Rebate applications
    Dishwasher form
    Washer form

Engineering and Development

AutoCAD standards manual
AutoCAD layer template files (zip file)
Impact fee schedule
Blank impact fee calculation
Example impact fee calculation

Utility standards
Utility standards (zip file)
Utility specifications
Utility record drawing requirements


Michael Ulrich

West Volusia

Daytona Beach

New Smyrna Beach

Customer Service

Office hours:
Monday through Friday
8 a.m. to 4:30 p.m.

Emergency repair service
(after hours and weekends)