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Water Resources and Utilities

Mission: To provide a safe and reliable water supply to our customers and to collect, treat and dispose of wastewater in an environmentally acceptable way; to protect and promote conservation of our water resources for both current and future users while planning for a new development.

For emergency repair service (only after hours and weekends) call 800-255-2069.

Quick links

Customer Service
Access your bill
Payment information
Payment locations
Frequently asked questions
Cross Connection brochure
Water quality reports
Watering restrictions
Contact us

Rates and policies

Current rate schedule
     Unsoftened (West Volusia)
     Softened (East Volusia)

Impact fee schedule
Delinquent policy
Leak adjustment policy

Stone Island/Enterprise

Total Trihalomethanes (TTHMs) - Frequently Asked Questions

Customer forms

Automatic withdrawal application (ACH)
Leak adjustment request

Rebate applications
    Dishwasher form
    Washer form

E-bill enrollment instructions

Engineering and Development

AutoCAD standards manual
AutoCAD layer template files (zip file)
Impact fee schedule
Blank impact fee calculation
Example impact fee calculation

Utility standards
Utility standards (zip file)
Utility specifications
Utility record drawing requirements


Michael Ulrich

West Volusia

Daytona Beach

New Smyrna Beach

Customer Service

Office hours:
Monday through Friday
8 a.m. to 4:30 p.m.

Emergency repair service
(after hours and weekends)