Disaster Preparedness & Recovery – Frequently Asked Questions

Evacuation and General Safety

Q: How will I know if I need to evacuate during a storm?
A: Evacuation orders are issued by Volusia County based on various factors, such as storm surge and wind speeds. The county is divided into evacuation zones labeled A through E. You can use this website to find out what zone your property is in.

If your area is ordered to evacuate, local officials will announce it through AlertVolusia, social media, local news outlets, and NOAA Weather Radio. Mobile home residents and those in low-lying areas may be asked to evacuate regardless of zone.

Q: What should I pack if I need to evacuate?
A: Your evacuation kit should include:

• 3-day supply of food and water per person
• Medications and prescriptions
• Copies of important documents
• Phone chargers, portable charters, and backup batteries
• Flashlights and lanterns
• Clothing, hygiene products, and bedding
• Items for children or pets, if applicable

Keep items in a waterproof container or bag and label them with your name and address.

Sheltering

Q: Are there shelters available during hurricanes?
A: Yes. Volusia County opens general population shelters, pet-friendly shelters, and special needs shelters depending on the storm’s severity. Shelter availability is announced in advance of a storm.

Q: What is a special needs shelter, and how do I qualify?
A: Special needs shelters are for individuals who rely on electricity-dependent medical devices or other health issues. Pre-registration is strongly encouraged to ensure you qualify. These shelters offer medical staff, backup power, and assistance with basic tasks.

Q: Can I bring my pet to a shelter?
A: Yes, but only designated pet-friendly shelters accept animals. You must bring a leash or carrier, food, and any medications they need. Pets are housed in a separate area within the shelter facility, but you can still access them at any point.

Damage and Debris

Q: How do I report damage to my property after a storm?
A: Volusia County provides an online Residential Damage Assessment Portal where you can report storm-related damage. Reports should include your contact information, a description of the damage, and photos if available. This helps the county assess community-wide impacts and request state or federal assistance. This is not related to filing an insurance claim or assistance to FEMA.

Q: How is storm debris collected, and when?
A: Storm debris pickup begins after the roads are cleared for emergency vehicles. Crews make multiple passes over several weeks. Only residents in unincorporated areas receive county pickup; city residents should contact their municipality.

Q: Do I need to sort debris?
A: Yes. Debris is required to be sorted into separate piles at the curb:

• Vegetative debris (tree limbs, leaves)
• Construction/demolition debris (drywall, wood)
• White goods (appliances, with doors removed)
• Electronics (TVs, computers)
• Household hazardous waste (paint, motor oil—do not place at the curb)

Q: Can I clean up my property before my insurance adjuster arrives?
A: Yes, but photograph everything first—wide shots and close-ups of all damage and debris. Save receipts for materials or temporary repairs. Don't discard high-value items until your adjuster approves.

Permitting and Repairs

Q: Do I need a permit to make repairs after a storm?
A: Yes, in most cases. You’ll need a permit for roof replacements, structural repairs, electrical work, plumbing system replacement, and HVAC reinstallation. Minor cosmetic repairs like carpet removal typically do not require a permit.

Q: Where can I get permits if government offices are damaged?
A: Volusia County’s post-storm permitting plan includes alternate locations and mobile permitting services if government buildings are affected. The County prioritizes quick permitting and may temporarily reduce or waive some permit fees.

Q: Can I hire anyone to make repairs?
A: Only hire licensed and insured contractors. Always check their license through the Florida Department of Business and Professional Regulation. Avoid contractors who solicit work door-to-door or demand large upfront payments.

FEMA and Disaster Assistance

Q: How do I apply for FEMA assistance after a disaster?
A: If a federal disaster declaration is issued for Volusia County, you can apply by phone (800-621-3362), online at DisasterAssistance.gov, or through the FEMA mobile app. Be prepared with your personal information, insurance details, and documentation of the damage.

Q: What kind of assistance does FEMA provide?
A: FEMA may provide help with temporary housing, uninsured home repairs, replacement of essential items, medical or funeral expenses, and disaster-related transportation costs. Assistance is not meant to replace insurance, but to help with basic needs.

Q: Will FEMA reimburse me for hotel stays or evacuation expenses?
A: Possibly, if you are eligible for temporary housing assistance. Save all receipts and documentation. You must apply and be approved through FEMA’s Individual Assistance program.

Flood Zones and Insurance

Q: How can I find out if I live in a flood zone?
A: You can check your flood zone using FEMA’s flood zone lookup tool.

Q: Can I flood even if I’m not in a high-risk zone?
A: Yes. One in four flood claims occur in moderate- or low-risk areas. Heavy rainfall or overwhelmed stormwater systems can cause flooding in any area.

Q: Does homeowners insurance cover flood damage?
A: Usually, no. Flood damage is excluded from most standard homeowners and renters insurance policies. You must purchase flood insurance separately, either through the National Flood Insurance Program (NFIP) or a private provider.

Accessibility and Disability Support

Q: What support is available for individuals with disabilities?
A: Volusia County provides special needs shelters, accessible transportation, and communication formats for individuals with physical, sensory, cognitive, or medical disabilities. Please click here for more information.