Customer Service
Utility Billing
Credit card on-line or over the phone:
(Revised convenience fee schedule)
$3.10 for credit card payments online
Email us your seasonal address change - volusiautilities@volusia.org
Water and utility payment options
Delinquent payment policy
Leak policy
Leak adjustment request [PDF]
Automatic bill pay sign-up form [PDF]
Your account will be automatically debited each month for your utility charges.
Current water and wastewater rates
Unsoftened (West Volusia)
Softened (East Volusia)
Commercial rates available by request
Customer service and billing:
Office hours: 8 a.m. to 5 p.m. Monday through Friday
Repairs
Office hours: 8 a.m. to 4:30 p.m. Monday through Friday
Operations and Maintenance: 386-822-6465 (West Volusia)