Customer Service

Utility Billing

Credit card and e-check payments on-line or over the phone:
(Revised convenience fee schedule)
$1.50 for e-check payments, online or by phone
$3.10 for credit card payments online

Email us your seasonal address change

Water and utility payment options
Delinquent payment policy

Leak policy
Leak adjustment request [PDF]

Automatic bill pay sign-up form [PDF]
Your account will be automatically debited each month for your utility charges.

Utility deposit amounts

Current water and wastewater rates

Unsoftened (West Volusia)

Softened (East Volusia)

Commercial rates available by request

Customer service and billing:
Office hours:  8 a.m. to 5 p.m. Monday through Friday

386-736-5971 (West Volusia)
123 W. Indiana Ave., DeLand

386-257-6000, ext. 5971 (Daytona Beach)
101 N. Atlantic Ave., Daytona Beach (Ocean Center - West Concourse)

386-423-3300, ext. 5971 (New Smyrna Beach)
111 Canal St., New Smyrna Beach

2744 Enterprise Road, Orange City

Office hours: 8 a.m. to 4:30 p.m. Monday through Friday
Operations and Maintenance: 386-822-6465 (West Volusia)

Michael Ulrich

West Volusia

Customer Service

Office hours:
Monday through Friday
8 a.m. to 4:30 p.m.

Emergency repair service
(after hours and weekends)