Customer Service

Utility Billing

Credit card on-line or over the phone:
(Revised convenience fee schedule)
2.95% for credit card payments online

Email us your seasonal address change - volusiautilities@volusia.org

Water and utility payment options
Delinquent payment policy

Leak policy
Leak adjustment request [PDF]

Automatic bill pay sign-up form [PDF]
Your account will be automatically debited each month for your utility charges.

Current water and wastewater rates

Unsoftened (West Volusia)

Softened (East Volusia)

Commercial rates available by request

Customer service and billing:
Office hours:  8 a.m. to 5 p.m. Monday through Friday

Repairs
Office hours: 8 a.m. to 4:30 p.m. Monday through Friday
Operations and Maintenance: 386-822-6465 (West Volusia)