Water Alert
Water Alert
Volusia County Utilities
Precautionary Boil Water Notice
Important Public Information
If you’ve been notified of a Precautionary Boil Water Notice in your area, please review the information below. Volusia County Utilities has issued this notice for customers in the affected service area following a temporary drop in water pressure. This precaution is required by the State of Florida to help keep you and your family safe. Our crews are working quickly to restore normal operations and confirm that your water is safe to use.
What You Need To Do
Until this notice is lifted, please take the following precautions:
• Bring all water used for drinking, cooking, food preparation, making ice, brushing teeth, or washing dishes to a rolling boil for at least 1 minute, then allow it to cool.
• Bottled water may be used as an alternative.
• Tap water may be used for bathing, showering, and laundry. Avoid swallowing water while bathing.
What We Are Doing
Our crews are working to restore service and water quality. This includes:
• Restoring system pressure
• Flushing water lines
• Collecting bacteriological samples to ensure the water meets all state safety standards
The precautionary notice will be lifted once laboratory results confirm the water is safe to drink. Customers will be notified immediately when the notice is lifted.
How Long Will This Last?
A boil water notice typically remains in place for 24–48 hours, depending on laboratory results. It cannot be lifted until testing confirms the water meets all state drinking water standards. Updates will be provided as soon as new information becomes available.
Where to Get Updates
Customer Service/Operations: 386‑822-6465
Website/Alerts: www.volusia.gov/wateralert
Your safety is our top priority. Thank you for your patience and cooperation as we work to resolve this issue quickly.
Frequently Asked Questions (FAQs)
- Why was this notice issued?
A boil water notice is required when water pressure drops or when conditions could allow bacteria to enter the water system. It is issued as a precaution to protect public health. - What should I do during the notice?
Use only boiled or bottled water for drinking, cooking, making ice, brushing teeth, washing dishes by hand, and preparing infant formula. - What activities require boiled water?
Use boiled or bottled water for:
• Drinking
• Cooking and food preparation
• Making ice
• Brushing teeth
• Washing dishes by hand
• Preparing infant formula
• Rinsing fruits and vegetables - Can I shower or bathe?
Yes. It is safe to shower, bathe, or do laundry. Avoid swallowing water and supervise young children closely. - Can pets drink the water?
Pets should be given boiled or bottled water until the notice is lifted. - How do I boil water properly?
Bring tap water to a rolling boil for at least one minute. Allow it to cool naturally before use. - Can I use my dishwasher?
Dishwashers with a sanitizing cycle and high‑heat final rinse are generally safe to use. If you are unsure whether your dishwasher has this feature, wash dishes by hand using water that has been boiled and cooled. - How long will the notice remain in effect?
Typically 24–48 hours. It remains in place until laboratory testing confirms the water is safe. - How will I know when the notice is lifted?
Customers will be notified through the utility website, social media, automated calls/texts (if applicable), and posted signage where needed. - Is the water unsafe right now?
Not necessarily. This notice is issued out of caution. Testing is required to confirm that no harmful bacteria are present before lifting the notice. - What is the utility doing to correct the issue?
Crews are restoring system pressure, flushing water mains, and collecting bacteriological samples. Water must pass state‑certified testing before the notice can be lifted. - Who can I contact with questions?
Customer Service/Operations: 386‑822-6465
We appreciate your cooperation as we work to restore normal service as quickly and safely as possible.
