Mission: To enhance the quality of life in Volusia County by eliminating the causes of poverty by providing the resources and support to help low-income families become self-sufficient through community partnerships.
Overview: Human Services provides temporary emergency assistance and supportive services to eligible residents of Volusia County. The Family Self-Sufficiency Program will provide eligible individuals with educational and training opportunities to empower them to become economically self-sufficient.
Persons who have a scheduled phone interview with a case worker may upload verification documents through our secure portal. Persons who have a scheduled phone interview are required to upload all needed documents by noon the business day prior to the day of the appointment. To upload your documents click the link below. Please make sure that you upload all requested documents or staff will not be able to process your case. An automatic email will be generated to you if the documents were uploaded successfully. A person may also drop-off or mail supporting documents instead of uploading via the secure portal. Contact an office to coordinate dropping off or mailing in supporting documents. Click on the determining eligibility link to view what documents are required to be uploaded.
Our human services programs include emergency services, family self-sufficiency program, health care responsibility act program, indigent burial/cremation, Low-Income Home Energy Assistance Program (LIHEAP), summer food service program.
Applicants must be interviewed by a case worker to determine eligibility for services. Eligibility for assistance through Human Services is based on grant and county requirements that include proof of residency and total household income. Learn about required documents to determine edibility for emergency assistance and review/download helpful forms.
Learn about our Human Services Advisory Board, its members, county staff, and review the latest HSAB minutes.
We invite you to take a few minutes to provide us feedback on the quality of service you received and assist us in identifying needed services in our community. Each survey should take no more than five minutes and is 100 percent anonymous and confidential. Persons may request to complete and submit a paper survey. If additional assistance is required to complete a survey please contact the Human Services Manager. Thank you for your time.
Call 2-1-1 to access free information about community services and find help when you need it.