Human Services programs

Low-income Home Energy Assistance Program (LIHEAP)

The LIHEAP program provides energy assistance to eligible low-income households to alleviate financial burdens associated with their heating and cooling expenses such as electric, coal, propane and gas. Eligible applicants must have a utility account already established to receive services; they must bring a copy of their utility statement to the Human Services office. Human Services does not assist applicants to establish an account. In relation to gas/propane, the fuel must be used to heat the residence.  Gas or propane used for cooking or the warming of water is not eligible for assistance.

  • LIHEAP HOME – Does NOT require a past-due notice, disconnection notice, or notice that services have been disconnected. It serves as an “energy credit” that is applied to the eligible person’s utility account to offset high expenses. Eligible households can apply for this benefit every 365 days from the date they received their last LIHEAP HOME benefit.
  • LIHEAP CRISIS – Requires a past-due notice, disconnection notice, notice that services have already been disconnected, or notice that a deposit is needed to establish services. A household needing a deposit is responsible for setting up and acquiring their account information, including account number, prior to their appointment. Human Services does not assist with establishing a new account. Households with an outstanding balance of $600 or more are not eligible to apply. Eligible households may apply for this benefit once from April 1 to March 31.

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

The EHEAP program provides energy assistance to low-income households that have at least one member who is 60 or older to alleviate financial burdens associated with their heating and cooling expenses such as electric, coal, propane and gas. The household member who is 60 or older must be the person who completes the application. The program requires a past-due notice, disconnection notice, notice that services have already been disconnected, or notice that a deposit is needed to establish services. A household needing a deposit is responsible for setting up and acquiring their account information, including account number, prior to their appointment. Human Services does not assist with establishing a new account. Households with an outstanding balance of $600 or more are not eligible to apply. Eligible households may apply for a benefit once from April 1 to September 30 and again from October 1 to March 31. Households who have received a LIHEAP CRISIS benefit in the aforementioned periods are not eligible to also receive an EHEAP benefit in the same six-month period and vice-versa. In relation to gas/propane, the fuel must be used to heat the residence.  Gas/Propane used for cooking or the warming of water is not eligible for assistance.

Rental and Mortgage Assistance

Human Services provides limited assistance to prevent low-income Volusia County households from becoming homeless. A household is eligible to receive a rental or mortgage benefit once every 365 days. The 365-day time period also includes water assistance as a household is not eligible to receive both rental/mortgage and water assistance within the 365-day time period. 

  • Rental Assistance – Requires the eligible household to have an eviction notice. The landlord must be willing to accept assistance on behalf of the client but is not obligated; any remaining balance between the client and landlord must be worked out between the two parties. Households on any form of government-assisted housing (Section 8, TBRA, SHIP, public housing, subsidized housing, etc.) are not eligible for rental assistance.
  • Mortgage Assistance – Requires the eligible household to have a past-due balance reflected on their mortgage statement. The mortgage statement must clearly reflect that the applicant household has an outstanding balance from a previous month. The mortgagor must be willing to accept assistance on behalf of the client but is not obligated; any remaining balance between the client and landlord must be worked out between the two parties.
  • Rental Deposit – Eligible households may be able to receive assistance for a rental deposit if they meet one of the following criteria:
    • The residence must be condemned and identified “inhabitable” by either Code Enforcement or the Health Department. Support documentation from one of the two mentioned authorities is required.
    • A domestic violence survivor who has been living in a Volusia County domestic violence shelter for at least 30 days and has a permanent protective order against the perpetrator. 
    • A household that is a first-time Section 8 recipient whose unit has already passed inspection. The application must be made for assistance prior to 1) the lease being effective, and 2) the household moving into the unit. Households that are not first-time Section 8 recipients are disqualified. “First-time” is not limited to Volusia County; it includes households that have at any point in the past or anywhere received Section 8 assistance, such as “porting.”

This is a once-in-a-lifetime benefit. If any adult member in the requesting household has received this benefit prior to application, the entire household will be ineligible.

Water Assistance

Requires a past-due notice, disconnection notice, notice that services have already been disconnected, or notice that a deposit is needed to establish services. A household needing a deposit is responsible for setting up and acquiring their account information, including account number, prior to their appointment. Human Services does not assist with establishing a new account.  Households with an outstanding balance of $600 or more are not eligible to apply. A household is eligible to receive a water assistance benefit once every 365 days. The 365-day time period also includes “rental/mortgage assistance” as a household is not eligible to receive both rental/mortgage and water assistance within the 365-day time period. Households on any form of government-assisted housing (Section 8, TBRA, SHIP, public housing, subsidized, housing, etc.) are not eligible to apply for water assistance.

Prescription Assistance
Human Services will provide eligible applicants with assistance for them to obtain life-sensitive prescriptions. Applicants must bring in a verified prescription from a physician. Prescription assistance is available only for applicants who do not have any form of health insurance. Eligible applicants will be informed of the date and time and the pharmacy they may visit to retrieve their prescription once approved by their caseworker.  

Dental Assistance
Applicants who are experiencing dental pain or discomfort may apply for assistance to have teeth extractions if needed. Dental assistance is available only for applicants who do not have any form of dental insurance. Eligible applicants will be referred to a dentist for an examination to determine if an extraction is needed. If it is determined an extraction is needed, Human Services will approve up to three extractions for an eligible person. Dental extractions are the only type of assistance Human Services will authorize; any other form of dental treatment will not be provided through Human Services.

Transportation Assistance
Human Services will provide one-day Votran bus passes to eligible persons who need medical attention. Applicants must provide their appointment information by showing a physician’s or specialist’s appointment card with the applicant’s name, appointment date and appointment time. Human Services will approve a Votran bus pass only if the applicant’s appointment is the same day or next day; if the appointment is on a Monday, the person may apply for the pass on a Friday.

In addition to providing one-day Votran bus passes for applicants who need transportation for medical appointments, Human Services may also provide three-day, seven-day or 30-day passes for eligible applicants who need ongoing medical attention or transportation to and from school or work. To receive a Votran bus pass for more than one day, the applicant must exhibit a form of a crisis (refer to the “Requirements of Eligibility” form) and must go through a regular interview process.

Indigent Cremation or Burial

Human Services provides limited cremation and burial services to indigent people who pass away in Volusia County in accordance with Florida Statutory requirements. If you have a loved one who may be expiring soon or has recently passed and is low-income, please contact our DeLand office at 386-736-5956 to determine if your loved one may qualify for assistance. A funeral home or crematory will be assigned for the final services on a rotational basis.

Family Self-Sufficiency Program (FSSP)

The FSSP program is a voluntary program designed to assist low-risk homeless households to both obtain rental housing and work toward economic self-sufficiency. Program participants will receive fundamental case management, supportive services, and limited financial assistance. Participants will also be referred to community partners to receive appropriate training and educational opportunities needed based upon each participant’s unique situation such as financial literacy, improving credit scores, nutrition education, work-readiness, and employment search. Households are referred to this program through the Volusia/Flagler Coalition for the Homeless.

Summer Food

Each summer, Human Services operates a Volusia County Summer Food Program in which numerous sites throughout the county provide nutritionally balanced breakfast and/or lunch to children 18 and younger at no cost. The program typically starts a week after the school year ends, and ends a week before the next school year starts. To find a Summer Food Program site along with the type of meal(s) served, days and times available, please go to www.summerfoodflorida.org/Find-a-Site.

Human Services does not accept applications or provide Medicaid, Medicare, Supplemental Nutrition Assistance Program (SNAP), or Temporary Assistance for Needy Families (TANF). Please go www.myflorida.com/accessflorida to learn about these services.

Manager
Clayton J. Jackson
cjackson@volusia.org 

West Volusia
386-736-5956

Daytona Beach
Call the DeLand office at 386-736-5956  

New Smyrna Beach
386-423-3309  

Orange City
386-775-5204